Digital Employee Experience
Modernize your IT
DEX management
See your employee’s issues preemptively, Diagnose your employee’s issues swiftly, and Fix your employee’s isues automatically. Transform your employee IT support into an automated DEX-managed model.
Entertainment, Legal, Finance, Healthcare, Communications, Technology, Insurance, Utility, Non-Profit
and actively growing
Strategy
EDGE's experts are ready to assist you in transforming your current IT DEX support model to achieve your maximum DEX maturity management. Wherever you stand in your IT DEX management journey, our tailored approach is designed to advance you toward a higher level of DEX management maturity. With EDGE, dive into immersive use case workshops, receive expert advice on DEX management tools, craft customized DEX rollout strategies and obtain guidance on building your own DEX management team. Leverage EDGE’s expertise to drive down your IT support cost while also raising your DEX management maturity level.
Management Tools
Take charge of improving your DEX management with cutting-edge platforms and technologies. Leveraging the industry-leading DEX management platform Nexthink, along with AI, PowerShell, Python, and API integrations, EDGE will help define and create customized dashboards, alerting, diagnostics, and automated corrective actions for your IT support teams. Elevate your IT support capabilities and enhance your employees' digital experience with these powerful tools and EDGE's expertise.
Automation
Even known IT related issues with known corrective actions can consume a large portion of IT support’s time and can negatively affect employees’ digital experience. Using low-code orchestration technology, EDGE will automate your IT support corrective workflows from beginning to end, boosting employees’ digital experience and maximizing your IT support team’s impact.
3rd Party Integrations
Enhance your current IT support tools by adding in powerful DEX data. Our experts specialize in integrating your real-time, DEX information within your existing IT support tools and workflow. Whether it’s creating powerful DEX reports in BI, improving first time call resolution with DEX management within your ITSM incident management tool, or increasing the intelligence of your chatbot with detailed employee DEX data, EDGE can combine these solutions with DEX data to create a result greater than the sum of its parts .
of IT decision makers report that their department experienced challenges when rolling out new technology over the last 12-24 months.
believe that their organization should be doing more to improve the digital experience employees receive at work.
of IT/technology issues that office workers experience are reported to the the IT department, on average.
Resources
In this short clip, watch as our team showcases the Nexthink Digital Experience dashboard. To view the full episode, please click the link below.
Connect with our team.
