Digital Employee Experience
Lower IT Support Costs
Improve Employee Experience
Organizations are under pressure to improve the employee technology experience while reducing the cost and effort required to support it. EDGE brings together three connected sources of intelligence — Ticket Intelligence, IT Intelligence, and Support Intelligence — to identify where IT should focus, understand what is actually happening, and resolve more issues automatically. The result is lower support costs and a better employee experience.
Three pieces working together.
Entertainment, Legal, Finance, Healthcare, Communications, Technology, Insurance, Utility, Non-Profit
and actively growing
Ticket Intelligence
Powered by EDGE TicketIQ
EDGE TicketIQ analyzes your existing IT service ticket data to identify the issues creating the greatest support demand, employee friction, and cost — providing the Ticket Intelligence that is the foundation of an effective DEX strategy. It then prioritizes the highest-impact opportunities for improvement and identifies where Nexthink Infinity, automation, and AI-powered support with Nexthink Spark can make the biggest difference.
IT Intelligence
Powered byNexthink Infinity
Nexthink Infinity uses real-time endpoint and experience data to reveal what is actually happening across the employee technology environment — uncovering root causes, identifying issues employees may never report, and enabling proactive and automated remediation. Combined with ticket data and insights from EDGE TicketIQ and AI-powered employee support from Nexthink Spark, it helps IT understand, improve, and proactively manage the employee technology experience.
Support Intelligence
Powered byNexthink Spark
Nexthink Spark combines AI-powered support with insights from TicketIQ and real-time DEX context from Nexthink Infinity, enabling employees to answer questions, diagnose issues, and take action themselves — helping resolve many issues without requiring human IT support.
of IT decision makers report that their department experienced challenges when rolling out new technology over the last 12-24 months.
believe that their organization should be doing more to improve the digital experience employees receive at work.
of IT/technology issues that office workers experience are reported to the the IT department, on average.
Resources
In this short clip, watch as our team showcases the Nexthink Digital Experience dashboard. To view the full episode, please click the link below.
Connect with our team.
EDGE Solutions & Consulting helps organizations improve productivity and reduce IT friction through strategic Digital Employee Experience (DEX) consulting. Our team combines DEX monitoring, Nexthink analytics, and IT support automation to help IT leaders proactively identify issues, streamline service desk operations, and deliver a better digital workplace experience.
From DEX maturity assessments and strategy development to automation using PowerShell and API integrations, we help organizations build scalable, proactive IT support models. If you're looking to modernize your employee experience and reduce IT operational overhead, our experts are ready to help. Contact EDGE Solutions & Consulting today to discuss your DEX strategy—call our team or email us to schedule a consultation.
