Digital Employee Experience
Modernize your IT
DEX management
See your employee’s issues preemptively, diagnose your employee’s issues swiftly, and fix your employee’s issues automatically. Transform your employee IT support into an automated DEX-managed model with digital employee experience consulting and DEX monitoring and analytics designed to improve endpoint performance and productivity.
EDGE helps organizations modernize their IT support model by implementing end user experience monitoring, proactive IT support strategy frameworks, and IT operations automation services that reduce support overhead while improving employee satisfaction. Our digital employee experience consulting services combine strategy, analytics, and automation to help organizations deliver a consistent and reliable technology experience across the workforce.
Entertainment, Legal, Finance, Healthcare, Communications, Technology, Insurance, Utility, Non-Profit
and actively growing
Strategy
EDGE's experts are ready to assist you in transforming your current IT DEX support model to achieve your maximum DEX maturity management. Wherever you stand in your IT DEX management journey, our tailored DEX management maturity model consulting approach is designed to advance you toward a higher level of operational maturity.
Through DEX maturity assessments and rollout strategy workshops, our team helps organizations evaluate their current capabilities and develop a roadmap for improvement. We work closely with IT leadership to design an employee experience IT strategy that aligns digital workplace performance, automation, and analytics with business outcomes.
With EDGE, dive into immersive use case workshops, receive expert guidance on DEX management platforms, and build a scalable proactive IT support strategy that improves visibility into end-user performance. Our consultants help organizations develop customized DEX rollout strategies, implement monitoring frameworks, and build internal DEX management teams capable of sustaining long-term success.
Management Tools
Take charge of improving your DEX management with cutting-edge platforms and technologies. Leveraging the industry-leading DEX platform Nexthink, along with AI, PowerShell, Python, and API integrations, EDGE provides specialized Nexthink consulting services and Nexthink dashboard development to help organizations visualize and act on real-time employee experience data.
Our experts design DEX monitoring and analytics dashboards that provide actionable insight into device health, application performance, and user experience across the enterprise. Through advanced consulting and dashboard automation, we help organizations build customized alerting systems, diagnostics workflows, and reporting environments that empower IT teams to resolve issues faster.
Using modern automation frameworks, EDGE integrates PowerShell automation for IT support and API integrations for IT operations to streamline workflows, improve incident response times, and create a more efficient IT service environment.
Automation
Even known IT related issues with known corrective actions can consume a large portion of IT support’s time and negatively affect employees’ digital experience. Through IT support automation consulting and IT operations automation services, EDGE helps organizations eliminate repetitive service desk tasks and improve response times.
Using low-code orchestration technology, our consultants implement IT service desk automation and PowerShell automation for IT support, enabling corrective workflows to be triggered automatically when issues are detected. This proactive automation improves digital employee experience while allowing IT teams to focus on higher-value initiatives.
By combining automation with DEX monitoring and analytics, organizations can move from reactive troubleshooting to a proactive IT support strategy that identifies and resolves issues before they impact productivity.
3rd Party Integrations
Enhance your current IT support tools by adding powerful DEX data into your workflows. EDGE specializes in API integrations for IT operations, enabling organizations to incorporate real-time digital employee experience insights into their existing IT service management platforms and analytics environments.
Our team integrates DEX data with business intelligence platforms, ITSM tools, service desks, and chatbots, improving issue resolution and enabling more intelligent automation. Through data-driven dashboards and Nexthink dashboard development, organizations gain deeper visibility into user experience trends and operational performance.
Whether improving first-call resolution with DEX analytics inside your ITSM platform, enriching chatbot intelligence with real-time endpoint insights, or enabling enterprise reporting through consulting and dashboard automation, EDGE helps organizations connect their IT ecosystem to create a unified digital employee experience strategy.
of IT decision makers report that their department experienced challenges when rolling out new technology over the last 12-24 months.
believe that their organization should be doing more to improve the digital experience employees receive at work.
of IT/technology issues that office workers experience are reported to the the IT department, on average.
Resources
In this short clip, watch as our team showcases the Nexthink Digital Experience dashboard. To view the full episode, please click the link below.
Connect with our team.
EDGE Solutions & Consulting helps organizations improve productivity and reduce IT friction through strategic Digital Employee Experience (DEX) consulting. Our team combines DEX monitoring, Nexthink analytics, and IT support automation to help IT leaders proactively identify issues, streamline service desk operations, and deliver a better digital workplace experience.
From DEX maturity assessments and strategy development to automation using PowerShell and API integrations, we help organizations build scalable, proactive IT support models. If you're looking to modernize your employee experience and reduce IT operational overhead, our experts are ready to help. Contact EDGE Solutions & Consulting today to discuss your DEX strategy—call our team or email us to schedule a consultation.
